Last updated: 6/6/2025
At CherishMotion, operated by Shem Magnezi, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our services.
1. Information We Collect
We collect the following types of information to provide our photo animation services:
Personal Information
- Contact Information: Email address for service delivery and communication
- Order Details: Personalized greeting messages, video style preferences, and special instructions
- Payment Information: Processed securely through Paddle (we never store payment details)
Content You Submit
- Photos: Digital images you upload for animation
- Messages: Custom greetings and text you want included in your video
- Preferences: Video style choices and music preferences
Technical Information
- Usage Data: How you interact with our website
- Device Information: Browser type, operating system, and IP address
- Cookies: Small files stored on your device to improve your experience
2. How We Use Your Information
We use your information exclusively for the following purposes:
- Service Delivery: Creating and delivering your personalized video
- Communication: Sending order confirmations, updates, and delivery notifications
- Customer Support: Responding to questions and providing assistance
- Quality Improvement: Analyzing usage patterns to improve our service
- Legal Compliance: Meeting legal obligations and protecting our rights
We Never Sell Your Data
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your photos and personal data remain private and confidential.
3. Data Storage and Security
Security Measures
- Encryption: All data is transmitted using industry-standard SSL encryption
- Secure Storage: Photos and data are stored on secure cloud servers (Cloudflare R2)
- Access Control: Limited access to your data on a need-to-know basis
- Regular Monitoring: Continuous monitoring for security threats
Data Retention
- Photos: Automatically deleted 30 days after service completion
- Order Information: Retained for customer service and legal purposes
- Email Communications: Stored for customer support history
- Payment Records: Handled by Paddle according to their retention policies
4. Third-Party Services
We work with trusted third-party services to provide our service:
- Paddle: Payment processing (see Paddle's privacy policy)
- Resend: Email delivery service
- Cloudflare: Web hosting and file storage
- Vercel: Website hosting and performance
These services have their own privacy policies and only receive the minimum information necessary to perform their functions.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Your Privacy Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Withdrawal: Withdraw consent for data processing
- Portability: Request your data in a portable format
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide security features
- Enable core website functionality
You can control cookies through your browser settings, though this may affect some website functionality.
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure that any international data transfers comply with applicable privacy laws and provide adequate protection for your personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We'll update the "Last updated" date at the top of this page
- Significant changes will be announced via email or website notice
- Continued use of our service constitutes acceptance of the updated policy
10. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Response Time: Within 24 hours
- Website: https://cherishmotion.com
- Service Operator: Shem Magnezi
11. Legal Basis for Processing
We process your personal information based on:
- Contractual Necessity: To fulfill our service agreement with you
- Legitimate Interests: To improve our service and provide customer support
- Consent: Where you have explicitly agreed to processing
- Legal Obligations: To comply with applicable laws and regulations
Effective Date: This Privacy Policy is effective as of the date last updated above. CherishMotion is operated by Shem Magnezi and is committed to protecting your privacy and personal information.